If you feel like you make be losing customers to bad customer service, you’re probably right. Data shows that providing great service is as rewarding for customers as it is for your bottom line. For more on how your customer service could be directly affecting your business, check out the statistics relating to outstanding service and it’s impact on customer loyalty and business growth in the infographic below.
Infographic courtesy of Help Scout.
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Interesting stats. Doesn't surprise me. Whatever support I experience, I relate to the quality of the leadership team or lack thereof. In my business, I aim to under promise and deliver way over as to what the customer expects. Today, average service is over. Too many businesses already deliver average. People want exceptional service.