PODCAST: The Great Shep Hyken on Truly Great Customer Service

Happy Faces

This week’s Small Business with Steve Strauss powered by Greatland podcast is about the value of great Customer Service.  It could very well be the most important aspect of your business.  Yet, sometimes it is either done incorrectly, or completely overlooked!  In this episode, you’ll get some expert advice on how to make sure your company is up to par.

Steve interviews a Customer Service extraordinaire, the always entertaining Shep Hyken.  Shep is President of the National Speakers Association, a NY Times Best Selling Author and the Chief Amazement Officer at Shepard Presentations.  His newest book is Amaze Every Customer Every Time.  No matter the size of your business, how many employees you have, or how many customers you have, Shep will have some advice for you.  Every business needs training for Customer Service.  For Shep, training is not something you did, it’s something you do.

There is also another edition of “Ask An Expert Live”, where Steve takes a question from listener Richard.  He brings up a great point about Customer Service in general.  It’s important to make sure we show appreciation for everyone, including businesses that help us.

Don’t forget, you can submit your question for “Ask An Expert Live” by sending an email to [email protected]

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